Welcome to the Support Center


PLEASE READ! - Account Management Issues


On Monday, we conducted some maintenance at our server facilities. During this process, the account management server was brought down. Since then, we have had trouble bringing it back up to full working status. This is our highest priority and we have been working long hours to resolve. We continue to do so.

Please forgive the regrettable delays in the meantime.

Thank you very much.

1.34.10 Release

Saturday January 10, version 1.34.10 (PC version) was released (Mac version forthcoming).
  • If you have problems with the Automatic Update when logging in, please . . .
    • Uninstall your current install (save specific keymap settings off), including directories and folders,
    • Download the Full Install version from here,
    • Install that. (Note: allow the DirectX install to complete - do NOT skip it).
  • Report issues to the Testing and Bug Reports Forum. That is the most direct and efficient method of getting technical information.
  • If you don't have sound, please try restarting the computer and the full install steps above.

Error Updating Billing Information

Many users get this when updating their billing info. It is usually an error! Please, check the status of your account on your Subscription page after entering new info.
And be very careful to NOT double-click the payment button! Doing so will generate two payments!

Hero Builders - Second Truck Account

If you are an active builder, complete the following before submitting a ticket:
  1. Create a NEW free play account.
  2. Submit a ticket with help topic of "Hero Tow Account."
  3. In your ticket include your EXISTING active hero builder account name and your new second account name.

Other Support Notes

Activation Emails

We have recently implemented several changes to the way our emails are sent out to improve their receipt. This appears to have significantly reduced the number of activation emails that are sent but apparently never received.
strong>If you have not received an Activation Email, please check your spam/junk folders for:
Subject: "Activate Your Battleground Europe Free Account"
From: support@playnet.com

If you do not find it, please send in a ticket and we will manually activate your account as soon as possible.

Please be certain to include your gamename so we can quickly resolve your inquiry.

For Technical Support with the game, please also try the forums.

Open A New Ticket


Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

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Check Ticket Status


We provide archives and history of all your current and past support requests complete with responses.

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Be sure to browse our Frequently Asked Questions (FAQs), before opening a ticket.

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