Welcome to the Support Center

1.34.11 Release

WINDOWS 10 USERS WITH SOUND ISSUES: Download and install this, should fix the problem: http://www.microsoft.com/en-us/download/details.aspx?id=8109

Tuesday September 8th, version 1.34.11 for PC and Mac.
  • If you have problems with the Automatic Update when logging in, please . . .
    • Uninstall your current install (save specific keymap settings off), including directories and folders,
    • Download the Full Install version from here,
    • Install that. (Note: allow the DirectX install to complete - do NOT skip it).
  • Report issues to the Testing and Bug Reports Forum. That is the most direct and efficient method of getting technical information.
  • If you don't have sound, please try restarting the computer and the full install steps above.

Hero Builders - Second Truck Account

If you are an active builder, complete the following before submitting a ticket:
  1. Create a NEW free play account.
  2. Submit a ticket with help topic of "Hero Tow Account."
  3. In your ticket include your EXISTING active hero builder account name and your new second account name.

Open A New Ticket

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Be sure to browse our Frequently Asked Questions (FAQs), before opening a ticket.

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