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Frequently Ask Questions and Answers

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	In order to get help from a Customer Support Representative, you must choose an Application and view its related questions and answers. If you don't find the answer to your question there, you will be able to submit your problem within the FAQ system. Applications define an area of interest and help you focus in on the particulars of your problem. A well chosen Application also helps us quickly direct new questions to the right support representative for the job. The FAQ system is the fastest method for solving your problem or answering your questions. We add to the FAQ system all of the time, so keep an eye out for the latest questions and answers here! You can also check for answers to problems and other valuable information in the Battleground Europe Wiki.
	Battleground Europe: WWII Online Installation, requirements, In-game problems, connection issues.
	Battleground Europe: WWIIOL Promotions Information for promotional free-trial users.
	Playnet Subscription Service Account issues, login problems, billing.
	Support System Information about Support System, using Tickets and getting Help.
	Known Issues and Solutions Known issues and solutions
	Mac Users: Community Support Please visit the Community Support (Mac) forums.

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Common Questions

1. Game Will Not Load

2. I forgot my login name and/or password.

4. Payment Options at Playnet.com

5. I am behind a firewall; what do I need to do?

7. General Support Request

8. How do I cancel a subscription?

9. Why are my Battleground Europe; WWII Online stats wrong?

10. DirectX and the Diagnostic Tool

11. Connection to Host Lost error

12. Video Drivers and Developers

13. Where to find new audio drivers.

14. Billing - Creating accounts and subscribing to Battleground Europe; WWII Online.

15. How do I subscribe and start playing?

16. I want to change my game name.

17. I click "Play Now" and nothing happens.

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